and Troubleshooting Tips
Problem: “Video Is No Longer Available” Error
There can be several reasons for this:
1) It can happen when the page with the embedded YouTube video is open for a long time – Solution: reload the page (Internet Explorer: F5 )
2) You are using Google Web
) Solution: Configure GWC not to
accelerate YouTube videos
Solution: Configure GWC not to accelerate YouTube videos
3) Your Webmaster, ISP or country has blocked YouTube. ( check if you can see other YouTube Videos, either embedded: http://www.technorati.com/videos/youtube.com%2Fwatch%3Fv%3DpAwR6w2TgxY
or directly from YouTube:
4) It is possible that the video has been removed by the user who originally posted it. Solution: Please contact us so we can find another version of the video.
Problem: Flash-based videos and sound do not play correctly
The symptoms are some of the following:
• The video loads but does not play
• The audio does not play but the video plays
• Video stops after a few seconds of playing
• Player is stuck on a loading screen/animation
Solution: Update Flash
This problem is fixed in version 10 of the Adobe Flash Player plugin. To get the latest version of Flash, download it from the Adobe website: http://www.adobe.com/go/getflashplayer
Problem: Can't see the video frame. Web page looks strange.
"Active Scripting" "Scripting of Java applets" and "Allow paste options via script"
Problem: No video. Can't see any videos, not even YouTube
Possible Cause: Flash Player not installed.
Solution: Test Flash Player here: http://www.adobe.com/products/flash/about/
If Flash Player is not installed, install the Flash Player from here: http://www.adobe.com/go/getflashplayer
Problem: No video.
Can't see any videos, not even YouTube, I have FlashPlayer installed.
2. Before running this uninstaller be sure to read the instruction and close all running programs.
3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
4. Run the uninstaller
5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
6. If there are files left, delete the Flash folder.
7. Install the Flash Player from here: http://www.adobe.com/go/getflashplayer
8. Test the Flash Player here: http://www.adobe.com/products/flash/about/
Problem: I can see the video on the Flixxy site, but there is no audio. When I go to YouTube directly, the audio works.
Possible Cause: Corrupted or damaged flash content preventing audio streaming from working correctly.
Solution: Run CC Cleaner to delete cached Flash content. It is a free program, available at: http://www.ccleaner.com
Install and run it to clean up the cache files.
PS: If this does not resolve it, there are more possible causes described in the Adobe Support forum:
Problem: No video. The QuickTime logo appears but nothing else happens.
Most videos on the Flixxy site use Flash.
It looks like QuickTime has taken over Flash players privileges.
2. Open the QuickTime Control Panel
3. Select "Browser Plug-in" from the dropdown menu
4. Open up the MIME Settings dialog
5. Make sure "Flash file" is not selected. This is listed under Miscellaneous.
6. Click OK, and close the QuickTime Control Panel
7. Remove the file pluginreg.dat from your Profile Folder. This file will be recreated next time you start Mozilla
8. Remove npqt*.dll from your Mozilla or Firefox plugins folder. These files are not required, and can cause problems when QuickTime is upgraded
After doing this, you may need to reinstall Macromedia Flash Player. These instructions should be the same for both Windows and MacOS X, with the exception of the last step.
Problem: Video loading slowly or not playing
Possible Cause: Occasionally there are slowdowns of the YouTube (Dailymotion, etc.) servers. If the problem occurs all the time, it could be that your Internet connection is slow. If you are using broadband it is possible that some of the settings on your computer need to be optimized.
Solution: If you are using XP, the first thing you can do is run the "Tweak Test" to make sure the MTU and RWin settings on your system are optimized (this isn't necessary on Vista because the new TCP stack tunes the receive window dynamically). http://www.dslreports.com/tweaks
If this doesn't help, there's a free tool that can help, called SpeedBit Video Accelerator. It pre-buffers videos and makes them play back more reliably. You can get it here: http://www.videoaccelerator.com/
Here is an explanation of how Video Accelerator works: http://www.videoaccelerator.com/help/
And here is another explanation and suggestion from YouTube Help
Check your actual download speed at: www.speedtest.net
Slow connection speed in Windows XP
Possible Cause: There can be dozens of possible reasons, both hardware and software related.
Solution: For some guidelines to help you troubleshoot the problem, see Microsoft KB article 310590
For further Technical Support, please contact us.